Who is SRTD
The Sales Recruitment and Training Department focuses on attracting,
selecting, and developing top Sellers to drive organizational success. The
team is responsible for designing effective recruitment strategies,
conducting interviews, and implementing comprehensive training
programs that enhance sales skills, product knowledge, and customer
engagement techniques. Our goal is to build a high-performing sales
force that meets and exceeds company targets
Where can I get the QR code or link for the application form?
You may coordinate with your uplines as
the link or QR code has already been
shared and cascaded to them.
Can I join the interview without scanning or filling out the application form?
No, this is part of your Phase 1 requirements and is considered as pre-registration of your application. Details indicated will serve as a reference for validation during your interview.
If I failed to show up in my chosen date of assessment, can I re-schedule it?
Yes, you may visit the office from Monday to Wednesday from 9AM to 11AM.
When is the assessment schedules?
Monday to Wednesday (face-to-face) and Thursday’s (virtual and over-the-phone)
Will I receive an email invite for my scheduled face-to-face assessment?
Applicants will not receive any email invite for the face-to-face interview as they have personally selected their interview availability date.
Can I submit my Phase 1 and 2 requirements via email even if I was interviewed face-to-face?
If an applicant was interviewed face-to-face, he/she needs to present the original copy of the requirements to SRTD office for validation.
If an applicant was assessed virtually or over the phone, he/she may submit the requirements
through email. Total attachments should not exceed 10MB.
When is the deadline for submitting Phase 2 requirements?
Completion of the Phase 2 requirements must be within the validity of the first accreditation agreement.
Can I use my personal savings account as my BDO account?
For local-based applicants, Recruitment will provide a BDO endorsement letter for the opening of the BDO account. For returnees, if your previous account is still active, you may use it. Just provide a deposit slip from your most recent transaction.
If I am based outside Metro Manila and Calabarzon, can I choose a BDO branch near the area where I am currently residing?
Your recruiter will provide you with options and a list of SMDC-accredited BDO branches near your area for the opening of the BDO account.
What are the reasons why a BDO endorsement letter was not provided to me after my face- to-face interview?
If the applicant is currently employed/affiliated, they need to submit an RL
first to proceed with the recruitment assessment. Once, provided and approved by HPI, the Recruiter will contact the applicant to claim the BDO endorsement.
Returnees/Brokers will undergo further approval from their uplines, which may take some time to review their previous records. Once approved by HPI, the Recruiter will contact the applicant to claim the BDO endorsement.
Once done with my face-to-face interview, can I open a BDO account near my area?
We have an accredited BDO branches near the head office where applicants can open their BDO account.
Can I submit the photocopies of my requirements instead?
Applicant should present the original copy of their documents for proper validation.
How do I get AMLA PCOR/COR? Is this different from the AMLA Certificate that was provided by the Training Team?
AMLA Provisional Certificate of Registration and Certificate of Registration should come from the licensed broker where the salesperson is under. This is separate from the AMLA compliance process facilitated by the Training Team.
Can I be accredited even if I have not attended and passed the SOAR Training?
No, SOAR is also a part of the accreditation requirements.
Once I have submitted my Phase 1 requirements and passed the SOAR training, what is my next step?
Your details will be endorsed for accreditation.
What is SOAR Training?
Sales Orientation and Accreditation for Real Estate or SOAR is a virtual onboarding Training session that is included in one’s requirements for one to be accredited. The topics are the basic knowledge that one must possess before being accredited in SMDC.
When will I be invited in SOAR?
Successful Interviewees from Sales Accreditation Team,formerly known as Talent Acquisition Team during Monday – Wednesday will be invited by the Sales Training team to attend SOAR by the end of the same week. You will be invited one (1) day before your scheduled training.
When is the SOAR Training Schedule?
Friday. If Friday is a holiday then it will be moved to lastworking day of the week.
Is there still Revalida in SOAR training?
No. The successful accomplishment of the assessment is sufficient.
When will I know if I pass the SOAR?
After you accomplish the assessment, you should receive a total of 12/15. Once you receive 12 points, you passed SOAR.
Who will I email for my SOAR training update?
You may email your recruiter from Sales Accreditation or a trainer from the Sales Training Team
Ms. Jana Escasinas – jana.escasinas@smdevelopment.com
Ms. Dieresel Trestiza – dieresel.trestiza@smdevelopment.com
Ms. Ayesha Calib – ayesha.calib@smdevelopment.com
How long is SOAR training?
A total of 4 hours. The schedule is 1:30 – 5:30PM
What will happen if I fail my SOAR training?
You will be re-invited to attend the next SOAR batch during the next week. You will need to attend the entire afternoon training and retake the assessment.
What happens if I can’t attend my scheduled SOAR Training?
You will tagged as “No show” for your endorsed session and you will be re-invited to attend the next SOAR batch during the next week.
Should I attend using laptop or tablet?
It is encouraged to use a laptop or tablet for your convenience and to optimize your learning experience. However, if only your cellular device is available, you may use that as well as long as you will fully listen and participate. Ensure that your device has sufficient battery throughout the Training.
What should I wear during the virtual training?
Wear professional corporate attire. There will be a batch photo at the end of the session so we will be able to see what you are wearing
What name should I use during the meeting?
Use your full legal name. You should change your Teams name before you enter the Training Link. If you are unable to change your name, you should type your full legal name in the chat box to signify your attendance.
Can I leave in the middle of the virtual session?
No. If you will be disconnected due to internet connections, it is advisable that you return to the session. If you do not return, you will be tagged as “Incomplete” and you will have to re-attend the next SOAR batch.
What if I take the assessment without attending the training?
There will no exceptions to the Training. If you did not attend training, even if you received a passing score on the assessment, it will not be honored. You will be tagged as “No Show” for that SOAR batch.
What if I finish the training, but did not take the assessment?
You will be tagged as “Incomplete”. You will be re-invited to the next SOAR batch. You must attend the entire afternoon session and successfully finish the assessment to complete the training.
What are the qualifications to join the Excellence Academy Training?
With valid contracts (even if OP status) | – reach the cut-off of registration
How can I register for the Excellence Academy Training?
The training team sends the registration 4 or 5 calendar days, and the forms close 2 days before the scheduled day of training. The sending of official invite and rejection
emails are given 1-2 day/s before the scheduled day of training.
If I register for Excellence Academy Training, am I automatically allowed to attend?
You will need to wait for the official invitation. The training team will first verify if registered participants have an active and running contract before confirming attendance.
Can sellers with OP status join the Excellence Academy Training?
Yes, as long as you have a valid contract and allowed to sell SMDC projects.
I was able to register for an Excellence Academy training, how come I did not receive an official invite?
You may either be without valid contract or you did not reach the cut-off of the registration.
Can we join EA trainings virtually?Currently, all training programs are designed for an F2F set- up. Except, digital marketing on October 23, 2024.
Currently, all training programs are designed for an F2F set- up. Except, digital marketing on October 23, 2024.
How frequent is the SMDC Way of Selling?
Initially it is once a month. But due to popular demand, we will conduct it twice a month.
I attended the training but forgot to complete the evaluation. What should I do?
Please note that to officially complete the training, you need to scan your attendance and complete the evaluation at the end of the session.
Will I receive a certificate after the training?
Yes, a certificate will be sent to your email 1 to 2 days after the training.
Are we going to receive handouts?
We will send email infographics summary of the entire training 1-2 days after the training.
How often are Excellence Academy Classes?
We conduct mandatory classes monthly. One for sellers and one for leaders. And we have elective topics once per quarter. We also have Process Trainings every Thursday at 3pm.
If I have attended an excellence academy training and received a certificate, am I required to re-attend?
No, you are no longer required to attend so long as you have a certificate of completion from training team.
How can I register for the Empowerment Training?
To register, the training team sends out the invitation two working days before the scheduled training date. This invitation is sent specifically to all uplines, including DPI, HPI, and TLs for each segment.
Can an SMDC sellers join the Empowerment Training?
Yes, there will be two batches each month, open to all Accredited International Marketing Partners (IMP/SA) and Accredited Local Brokers Network (LBN/LMP).
When is the Empowerment Training scheduled?
It typically takes place every 1st and 3rd week of the month.If there are holidays or scheduling conflicts, it will be moved to the following week.
Who I can coordinate with about Empowerment Training schedule?
You may coordinate with you uplines as we are cascading the invite to your respective teams (DPI/HPI), or you may coordinate with
Ms. Ches Saracho – francheska.saracho@smdevelopment.com
Jana Escasinas – jana.escasinas@smdevelopment.com
Is there any assessment required after the Empowerment Training?
No, there is no assessment. This training is simply a briefing intended for IMPs, LBNs, and LMPs.
Who can attend the Empowerment Training?
It is open to all Accredited IMP’s/SA’s and LBN’s/LMP’s, and they may also invite others who wish to become accredited with us.
How can we request for a Seller ID?
Send an email to the assigned SRTD representative in your division.
(HRB, ECO, LEASING) veronica.castillo@smdevelopment.com
(MRB, SHDC, SLY) nonette.landoy@smdevelopment.com
What files do we need to attach in our email?
2X2 Photo (Soft Copy)
E- Signature
ID Request Form (Excel File)
What documents are required for ID Application?
Signed Accreditation Agreement
Previous Issued ID (Applicable for Renewal of ID only) ID request containing the required files sent through email
How many days does it take to get an ID?
If the required files are successfully submitted/compiled, it will only take 1-2 days
What should we do if our ID is lost?
Provide an Affidavit of Lost Pay an ID replacement fee worth P100 at the cashier. Submit the Affidavit of Loss and receipt to SRTD office. Submit an email to the assigned SRTD representative in your division.
Where can we get our Accreditation Agreement?
Provide an Affidavit of Lost
Pay an ID replacement fee worth P100 at the cashier. Submit the Affidavit of Loss and receipt to SRTD office.
Submit an email to the assigned SRTD representative in your division.
What are the attachments of submitted Signed Accreditation Agreement?
Copy of a valid government-issued ID
(Seller, HPI and DPI)
INTERNATIONAL MARKETING PARTNER (INDIVIDUAL)
- Accreditation form with complete signature over printed name of uplines (with signature on all pages)
- NDA and DPA forms (with signature on all pages)
- Government issued international proof of address (residence card, permit, DL, etc.)
- Passport
- Accreditation Contract with complete signature
- CMPA/CBA with complete details and signature
- Mode of payment: BDO machine validated deposit slip/passbook or Wire
transfer
Note: For BDO mode of payment, copy of COR or Official receipt/Sales Invoice is required.
INTERNATIONAL MARKETING PARTNER (CORPORATION)
- Accreditation form with complete signature over printed name of uplines (with signature on all pages
- NDA and DPA forms (with signature on all pages)
- Representative’s government issued international proof of address (residence
- Representative’s Passport
- Accreditation Contract with complete signature
- Mode of payment: BDO machine validated deposit slip/passbook or Wire transfer (under company name)
- Any proof that the representative is connected in the company
- Corporate documents such as Certificate of Incorporation, Articles of
Incorporation and By Laws, Trade License and Business permit based abroad,
etc.
LOCAL MARKETING PARTNER
- Accreditation form with complete signature over printed name of uplines NDA and DPA forms (with signature on all pages)
- 1 valid government ID BDO machine validated deposit slip/passbook
- Proof of TIN
Note: For BDO mode of payment, copy of COR or Official receipt/Sales Invoice is
LOCAL LICENSED BROKER (INDIVIDUAL)
- Accreditation form with complete signature over printed name of uplines NDA and DPA forms (with signature on all pages)
- PRC ID
- AMLA Certificate of Registration
- Accreditation Contract with complete signature 1 valid government ID (primary) BDO machine validated deposit slip/passbook
- Proof of TIN
Note: Copy of COR or Official Receipt/Sales Invoice is required
LOCAL LICENSED BROKER (CORPORATION)
- Accreditation form with complete signature over printed name of uplines
- NDA and DPA forms (with signature on all pages)
- Representative’s PRC ID
- AMLA Certificate of Registration
- Accreditation Contract with complete signature
- SEC Registration/DTI license (If Realty)
- Secretary’s Certificate/Board of Resolution
- Articles of Incorporation and By Laws
- Representative’s proof of TIN
- Corporate proof of TIN (Note: Copy of COR or Official Receipt/Sales Invoice is required)
- Corporate BDO account (machine validated deposit slip/passbook)
- Representative’s 1 valid government ID (primary)
What are the types of commission mode of payment?
Wire transfer for international bank and BDO for local bank
For local commission mode of payment, what is the required bank?
BDO Unibank only
When & How will I be able to access portal/SMDC Pro?
2 to 3 working days after TA’s endorsement for encoding
For sellers who are newly hired & renewed, when is Sales Fund due?
Newly hired on dates
What is seller’s my Business Partner No. or BP No.?
Refers to computer generated no in system assigned to seller. This is also seller’s ID no.
Screenshot of seller’s hierarchy for booking
This is upon request
For separated sellers, when is commission due?
Once cleared & with enrolled BDO account or if wire transfer has been acknowledged by FCI Note: TAT of BDO enrollment is 2-3 weeks
How & to whom to request for change/update contact details (email address, cellphone no. & mailing address)?
For Sellers they may email Cristina B. Del Pozo or Sarah Jane H. Catubuan on request with attached valid ID. For accredited marketing partners they may coordinate to assigned POC in Sales Services
What is seller’s current mode of payment?
Will be based on latest submitted mode of payment in sales services record
Inquiry on seller's status if Active or Inactive
Will be based on running contract & completeness of submitted documents
How can we proceed with the clearance processing?
Seller/s must send their resignation letter with approval from uplines to:
Ms. Corazon H. Sayson(MRB)
Ms. Analyn A. Andres-Andaya (HRB)
Once tagged as separated, we will send the list of clearance requirements.
What is the list of clearance requirements?
Kindly see clearance guidelines below.
What is the TAT for clearance processing?
- Clearance processing will commence once the requirements are completed. Once completed, digital clearance will route to the concerned departments for review and approval. Clearance processing usually takes over 45 working days from the date seller/s completed the requirements thus it depends if seller/s has a pending accountability.
DEPARTMENTS
• Case Management
• SRTD Head
• IT
• Corp. Admin
• Finance Commission and Incentives (formerly known as
SRM)
• Invoice Team (For unissued/blank OR)
• Accounting Manager/Head
When will the seller/s receive all their remaining commission?
Clearance must be cleared from all concerned departments before commission is released. Once all departments have cleared the report, we will endorse it to
the Sellers Helpdesk on the scheduled sending of report then will provide the seller/s with a specific date when they can inquire about any qualified or remaining commission.
How can we request for a certificate?
Kindly file COE request (for Local Purposes) through QR
Code attached
Note: Available during weekdays, 9AM – 1PM only
What if my company ID is misplaced and I am unable to locate it?
If a seller cannot return the physical company ID, they are required to provide an affidavit of loss as part of the clearance requirements.
What if my uplines have already resigned?
There is no need to secure approval from them. The Seller Services team will seek approval from the Head of Property Investment
Can I still request a Certificate of Employment (COE) while my clearance is still in process?
Yes, we have a COE template available for both cleared sellers and those undergoing the clearance process.
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Copy of company ID (front and back) – must be valid for at least one month upon deployment
Waiver for MPI only – please ensure that the waiver for MPI includes complete details as follows:
First Stanza: Name of the ASD/SD
Second Stanza: Name of the seller
Last Page: Name and signature of the ASD/SD
When is the cut off for submission of Invoices every month?
Cut off for the submission of Invoices is every 5th and 6th of the month.
How to issue an Invoice?
Follow steps below:
1. Request commission slip to SRM COMMISSION PROCESSING commissionprocessing@smdevelopment.com
2. Copy details from commission slip to the Invoice
3. Submit the finished Invoice to the receiving personnel to check and received
What is the Status of my Renewal?
Renewal will be based on the sales performance if Passed or Failed E.R.
Failed – Renew without SF (6 mos.)
Passed – Renewed with SF (6 mos.)
Why I did not receive my Sales Fund ?
a. For new hires – ex. Onboarded October 1 Cut – off period: October 1 to October 15 : payout on October 30
b. Unreturned contract
c. Hold renewal – due to non-compliance on requirements/ CLE
d. Out of Payroll
e. Closed Account / Unenrolled Account
f. Due to wire transfer – Once a month payout of SF
How to reinstate my contract?
Submit your renewal with the additional sales production that meet the required quota
What is my deficit to reinstate my contract?
Deficit will be based on the previous contract (w/ Sales Fund) that is failed, variance on this period should be met on current contract to qualify for reinstatement
When can I reinstate my contract? (6mos.)
Once you reached the deficit, you can submit your renewal for reinstatement
You may contact the following:
Assigned Recruiter
POC – Talent Accreditation
Jana Mikaela N. Escasinas
jana.escasinas@smdevelopment.com
POC – Training
Analyn A. Andres-Andaya
analyn.andaya@smdevelopment.com
POC – Accreditation